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“I just wanted to take the time to write to you to thank you for the advice and support you gave me regarding my back and potential future treatment for it. I can only imagine how busy you must be at the moment, on top of your ‘day job’ (I read about Bakpro in the Telegraph, so I can’t be the only one getting in touch) and the fact that you took the time out of your day to ring me has truly touched me. It is very rare that someone responds quite so decently as you did, especially as you were very careful not to pressure me into a situation where you could easily have made a quick buck.You have spurred me on to take a more positive outlook on my back and seize the initiative as you advised. Thank you.”